Refund Policy

If this is your first time buying anything on AstroLumina — a subscription or a one-time report — and you change your mind within 24 hours of payment, we refund in full. No questions asked. Once per account.

Email hello@astrolumina.app from your account email with the payment reference. First-purchase refunds process within 3 business days.

Monthly subscriptions (₹499 / $9.99) are prepaid and non-refundable beyond the 24-hour first-purchase shield. We do not auto-charge — when 30 days end, you return to the free tier.

If a charge was in error (duplicate, wrong account, processor issue), contact us within 30 days and we will investigate.

Yearly subscriptions (₹3,499 / $69.99) may receive a pro-rated refund within the first 7 days. After 7 days, yearly purchases are non-refundable.

Yearly Premium is prepaid with no auto-renewal. When 365 days end, you return to the free tier until you renew.

One-time digital reports deliver instantly and are generally non-refundable, except under the 24-hour first-purchase shield or clear technical failure.

If a report has a material defect, email us and we will re-run or refund at our discretion.

Email hello@astrolumina.app from the address linked to your AstroLumina account. Include:

• The payment reference or Razorpay transaction id
• The date of purchase
• A short reason (for our records — not a test)

We aim to respond within 2 business days. Approved refunds return to the original payment method in 5–10 business days depending on your bank.

On pro-rated yearly refunds: the amount is calculated from the date your email arrives, not when processing finishes.

Please email us first — most concerns resolve faster than a bank dispute. A chargeback without contact may revoke Premium access until resolved.

Fraudulent chargebacks on legitimate purchases may result in account suspension.

• Dissatisfaction with astrological, tarot, numerology, or palm-reading content — insights are interpretive and provided for reflection purposes (see our Terms of Service)
• Refunds requested after the windows above
• Purchases made through third-party app stores — those are governed by the store's refund policy (Apple, Google)
• Access revoked due to violation of our Terms of Service

Outside these windows, we still review case-by-case at hello@astrolumina.app. Tell us what happened and we will work in good faith.

We may update this policy. The date above will change. Material updates will be surfaced in-app for active subscribers.

Questions? Email hello@astrolumina.app. We read every message.